Europe
Germany
Denmark
Finland
Latvia
Lithuania
France
Sweden
Australia 
Canada 
New Zealand 
Singapore 
UK 
USA 
Ireland 
Students and parents can contact our support team for assistance or raise concerns regarding the following services:
Guidance related to course selection, country recommendations and university shortlisting.
Assistance with application submissions, admission requirements, offer letters and application updates.
Guidance regarding SOPs, LORs, resumes and other admission-related documents.
Assistance with visa documentation, application preparation and interview guidance.
Queries related to IELTS, PTE Academic, Duolingo English Test (DET) and preparation support.
Delayed responses, difficulty connecting with counsellors or dissatisfaction with the services received.
Whatever your concern may be, we encourage you to reach out to us so that the appropriate team can assist you.
If you have a concern regarding our services, you can contact the Indo European Student Desk through our official communication channels.
For formal complaints, please use the email subject line "Formal Complaint – Student Support" .
Raise Your ConcernTo help us review your concern, please include:
Providing complete information will help our team understand and review your concern effectively.
We follow a structured approach to ensure that student concerns are received, reviewed and addressed appropriately.
Once we receive your complaint through our official communication channels, our team records the concern for further review.
The concerned team reviews the issue, understands its background and identifies the relevant department or representative.
Where necessary, our team may request additional information or supporting documents to understand the matter better.
After reviewing the concern, we communicate the findings and appropriate next steps to the student.
If additional time is required to resolve the complaint, we aim to keep the student informed about its progress.
The time required may vary depending on the nature of the complaint and whether coordination with an external organisation is necessary.
If your concern is not resolved at the initial level, you can request further review through our three-level internal escalation process.
| Level | Escalation Authority | Responsibility |
|---|---|---|
| Level 1 | Assigned Counsellor / Student Support Team | Initial assistance and resolution of general concerns. |
| Level 2 | Senior Counsellor / Concerned Department Head | Review of unresolved complaints. |
| Level 3 | Management Team | Further review and appropriate action on escalated complaints. |
Students should first contact their assigned counsellor or the Student Desk at +91 9650133355. The team will review the concern and provide appropriate assistance.
If the issue remains unresolved or you are dissatisfied with the initial response, you can request escalation by emailing info@indoeuropean.in with the subject line "Level 2 Escalation – Student Complaint" .
The matter will be forwarded for review by the concerned Senior Counsellor or Department Head.
If the concern remains unresolved after the previous review, you may request further escalation by emailing info@indoeuropean.in with the subject line "Level 3 Escalation – Management Review" .
The management team will review the complaint and determine the appropriate next steps.
Please include details of your previous communication when requesting escalation.
At Indo European, we believe that open communication and trust are essential to a positive
student experience.
We are committed to:
Please remember that university admissions, scholarship approvals and student visa decisions are made independently by the respective universities and competent authorities. Indo European provides educational guidance and application-related assistance but cannot guarantee decisions made by external institutions.
Your trust matters to us. Whether you need assistance with an application, have a question about our services or wish to raise a concern, our team is here to guide you.